Refund Policy

1. The guarantee

Every paid licence — Pro or Site — comes with a 14-day money-back guarantee starting from the date of purchase. Within that period you may request a full refund for any reason or no reason at all.

We offer this because DataBK has to work against your SQL Server version, your backup targets, and your restore requirements. Server environments differ far more than desktop ones do. If your SQL Server version is not the one you expected to be supported, if your storage layout or retention rules do not fit, or if it simply is not the right tool for the job you had in mind, then you should not be paying for it.

This is also why we would rather you install it, run a backup, and actually perform a restore during the refund window. That is the test that matters, and it is exactly what the guarantee is there to let you do.

2. How to request a refund

1. Email support@databk.com within 14 days of purchase.
2. Include the email address you used at checkout, or your order reference from your receipt. That is all we need.
3. We reply to confirm, usually within 1–2 business days.

You do not need to uninstall the software, and there is no form to complete. If you would like to tell us what went wrong, we would genuinely like to hear it — but it is optional, and a refund is not conditional on it.

3. How the refund is processed

Payments are processed by Creem as merchant of record, so refunds are issued through Creem back to your original payment method. Once we approve the refund, Creem returns the funds; depending on your bank or card issuer, it can take 5–10 business days for the credit to appear on your statement. We will email you when the refund has been issued so you know the clock has started.

We do not charge a fee for refunds. The original payment processing fee is not returned to us by our payment providers, but we do not pass that cost on to you — you receive the full amount you paid.

4. No subscriptions, nothing to cancel

We do not sell subscriptions or recurring plans, so there is nothing to cancel and no renewal you could be charged for by mistake. A licence is bought once, at the price shown, and that is the only charge we can ever make.

• Upgrading from Pro to Site within 14 days of your Pro purchase: email us and we will put what you already paid towards the Site licence rather than making you pay twice.
• A refund never disables restores and does not touch your data. Your backup files are standard SQL Server backup files and remain readable and restorable with or without our software.
• Refunds are available even after you have installed the software and run real restores — that is what the window is for.

5. What is not covered

• Requests made more than 14 days after purchase.
• Licence keys that were resold, shared publicly, or obtained fraudulently.
• Repeated refund requests that indicate the guarantee is being used to obtain the software without paying for it.

We keep this list short on purpose. It exists to cover abuse, not to give us room to refuse reasonable requests.

6. Your statutory rights

This policy is in addition to your legal rights, not instead of them. Nothing here limits any right you have under the mandatory consumer law of your country of residence.

European Union and United Kingdom

Consumers in the EU and UK normally have a 14-day right of withdrawal for online purchases. For digital content supplied immediately, that right can be lost once delivery begins and you consent to it. We do not rely on that exemption: our guarantee gives you 14 days regardless, so you do not need to weigh your statutory position before downloading.

Australia, New Zealand, and other jurisdictions

Nothing in this policy excludes consumer guarantees or statutory warranties that cannot be excluded, including remedies for goods or services that are not of acceptable quality or that do not match their description. If the software substantially fails to do what we say it does, you are entitled to a remedy under those laws whether or not you are within the 14-day window.

Business and professional buyers

Statutory withdrawal rights are generally designed for consumers and may not apply to purchases made by a business. Our 14-day guarantee applies to you regardless of whether you are buying as an individual or on behalf of a company.

7. Changes to this policy

We may update this policy. The version in effect on the date of your purchase is the one that applies to that purchase. The effective date is shown at the top of this page.

8. Contact

DataBK Software, operated by Fayi Chen
Email: support@databk.com
Website: https://databk.com